Our Policies

Please carefully review our office policies.​

These may change without notice and may vary by physician.

Change of Address

Please notify our staff of any changes to address, telephone work or cell phone numbers.

 

Visit Length Policy

The length of medical appointments are 15 minutes. If you require more time during an appointment please notify staff when booking the appointment to allow for proper scheduling.

 

Periodic Health Exam Policy

Periodic health examinations must be booked in advance, as this visit will be dedicated to do a comprehensive health audit and education session. Patients should not save problems or urgent issues for this appointment. Make an appointment to be seen much sooner for specific or urgent concerns.

Reminders for Regular Appointments Policy

Office staff are not able to call or send reminders for regular appointments.

 

Late Fee / Rescheduling Late Patient Policies

Reserved appointment times in any medical office is limited and valuable. It is extremely important for patients to honour their reserved times. Failure to do so deprives other patients from receiving needed care in a timely fashion. We reserved the right to reschedule patients who are late for appointments, and also charge them a fee if we see necessary. If this becomes a chronic problem, the patient may be dismissed from the practice.

 

Missed Appointment Policy

Please call our office promptly, if you will be unable to attend an appointment, we require at least 24 hours’ notice for appointment cancellations. By notifying us in advanced we are able to accommodate other patients. Since appointments are in high demand, your prompt cancellation will give another patient opportunity to access timely medical care.

Same day Appointments / Urgent Visits

We routinely reserve several appointment slots to accommodate concerns that should be seen urgently. When you are sick, we will see you as quickly as possible—help us help you by calling early for a same-day appointment.

 

Complex Medical Issues and Special Consideration

If you are travelling a long distance and/or believe that your concerns will require more time with the doctor, it is important for you to inform our receptionist so that an extended appointment can be booked as soon as possible.

 

Counselling, Interviews and Stress Management Issues

Patients should inform reception when they are calling about counselling, interviews or stress management issues so that more time can be scheduled.

 

Physician Gender-Neutral Policy

Patients must be comfortable with receiving all of their urgent comprehensive care by the trusted associate (no matter what the physicians gender may be) when their regular physician is away.

 

Uninsured Services Policy

Fees for medical services that are not covered by the provincial insurance plan are the responsibility of you, the patient. The fees assigned are as per the recommendations of the provincial medical association. We realize and will always take into consideration that some patients may not be able to pay for these services. Please don’t hesitate to inform us if these charges pose a financial hardship to you

 
Scent Free Policy

Please refrain from wearing scented products as this can make some patients medical issues worse, such as migraines, headaches, allergies, asthma and other respiratory disorders, sometimes requiring emergency treatment.

 

Pet Policies

This clinic is committed to allowing full access to our facility to patients with service animals. Service animals are permitted in our clinic to assist patients with physical, mental and / or sensory disabilities. It is the responsibility of the owner to ensure the animal is properly controlled to avoid unnecessary disruptions, risk to safety or damage to property.

Accessing your Medical Records Policy

Under the Personal Health Information Protections and Access Act (PHIPAA), if a patient requests access to medical records, your doctor will make these records available for inspection within 30 days without charge. If a patient requires help understanding the record, the doctor will schedule an appointment to go over the information.

If a patient would like a copy of their record this can also be received within 30 days of a request. A small fee for the costs of photocopying and mail out will be charged to the patient.

 

Telephone Call / E-Visits Policy

We will try our best to respond to your messages as soon as possible. However, please be aware that a message may take 24-48 hours to process and for a response to be issued.

 
New Patients Policy

First time patients are asked to arrive 15 minutes early to allow for adequate time for completing the initial paperwork.

 
Test Results

We promptly review test results. We usually do not call patients with normal results unless arranged for in advance. You will however be contacted by telephone if there are abnormal results that need to be discussed. If you would like to discuss the result with your physician please book an appointment to do this. When booking, please inquire with the reception to make sure your test results in question are on file. In all cases, we encourage you to consult with the doctor if your symptoms remain or have gotten worse. Please note staff are unable to provide results via telephone, fax or email.

Confidentiality Policy

Confidentiality is of the utmost importance and will be strictly maintained. Your medical information will NOT be released to anyone (including members of your family) without your written permission. If we are unable to reach you directly over the telephone we will leave a message for you to contact us.

Patients are permitted to restrict the disclosure of such information. For this reason and in conjunction with the College of Physicians and Surgeons of New Brunswick regulations, we are required to obtain written express consent from the patient before we disclose the patient’s personal health information. It is permissible for a parent or legal guardian to manage these tasks for a minor and by default a parent or guardian is assumed to have authorization for a minor. Children sixteen (16) years of age or older MUST also grant authorization to a parent or guardian.

 

Clinic Environment Policy

We are committed to building and preserving a pleasant and comfortable environment for patients, staff, doctors and visitors alike. Consequently, we have a zero tolerance policy for any sort of harassment/abusive behaviour towards office staff, nurses, doctors or other patients. This includes verbal, physical harassment and any abusive communications via phone and/or in person. This type of behaviour will be grounds for immediate dismissal of the patient from the medical practice.

Woodstock Family Medicine